Lab Quest

If any customer wants to cancel or reschedule a pre-scheduled appointment for consultation, the customer needs to reschedule or cancel the appointment at least 6 hours before the scheduled appointment time. In case of cancellation, the customer will be entitled to receive 75% of the consultation fees as refund and the refund will be disbursed within 7 working days. As for reschedule, a suitable time shall be given by Lab Quest Limited upon consultation with the customer.
Without cancelling or rescheduling the appointment at least 6 hours before the scheduled appointment time if any customer fails to appear in the pre-scheduled appointment of consultation , NO REFUND and/or NO RESCHEDULE shall be made in respect of that appointment.

If patient expires or is unable to provide specimen for succumbing fatal injuries or emergency hospitalization for being stroke & cardiac attack then his/her family members must have to inform this incident within 12 hours from the time of incident and 6 hours before testing either calling or mail to the lab Quest authorities (Visit contact page) for cancellation of booking. In this case, evidence of the incident (as applicable) must have to submit/ show to the Lab Quest Limited. After evidence verification & completing refund process, 100% of the total package price will be refunded based on situation.
For usual case, package booking can be cancelled by submitting request before minimum 1 day of schedule date & time of specimen collection of test/packages. For usual case, 75% of total package/test prices will be refunded.
If patient can’t do test or package test for natural calamity such as cyclone, earthquake and flooding 100% of total test or package price can be refunded.
If patient can’t do test for unrest situation such as political strike, mutiny or any other emergency situation when life is at risk for physical movement, in this case max 100% of total price can be refunded.

If a customer wants to reschedule or cancel the schedule for home sample collection, the customer needs to reschedule or cancel the appointment at least 6 hours before the scheduled appointment time. In case of cancellation the customer will be entitled to receive 75% of the consultation fees as refund and the refund will be disbursed within 7 working days.
As for reschedule, a suitable time shall be given by Lab Quest Limited upon consultation with the customer.

All refunds will be subject to a transaction/payment gateway charge, which will be deducted while processing the refund.
Lab Quest Limited reserves all rights to accept or reject any claim. As well as they reserves all the rights to modify any changes to their policy.

Refund Policy